Smyth 0 Posted August 17, 2019 Share Posted August 17, 2019 Dobrý den, mám internetové připojení od UPC 50613641, skoro 2 týdny nefunguje internet. Minulý týden technik vyměnil modem, ale problém nebyl vyřešen, řekl, že nás budou kontaktovat od společnosti. Nikdo nás nekontaktoval. Volali jsme a operator(ka) odpovedela že mám čekat někdo nam zavolá ale nikdo nevolal.Volali jsme každy den a dostavali stejnou odpoved. Už nevime jak to vyrešit. Muže nam někdo poradit?S pozdravem, Smyth Quote Internet 500 TV Start Modem Praha Link to post Share on other sites
ApacheSK 14 Posted August 17, 2019 Share Posted August 17, 2019 Skús podporu v mojeUPC, osobne som uspel tam lepšie ako na infolinke Quote Internet 500 - TV Start Compal CH7465LG Košice Link to post Share on other sites
Marek-26 271 Posted August 17, 2019 Share Posted August 17, 2019 Good afternoon, there was a problem with keys from the to the technical room where is located UPC lock (distribution) box. UPC had the keys, but the owner changed the lock and didn't let UPC know about it. UPC would like to thank you for your cooperation and house manager's phone number. You will be contact after weekend (at Monday) and I hope, your problems will be finaly solved. Thank you for your patience and let me apologize for longer solution of problem Quote 300 Mb/s ∞ GB 10 Mb/s Komplet Compal, HZN USB Brüx Link to post Share on other sites
Smyth 0 Posted August 17, 2019 Author Share Posted August 17, 2019 Jsem vám vděčný alespoň za některé informace, protože všechno vypadalo tak, že nás jednoduše ignorovaly. Chápeme, že řešení problémů trvá nějakou dobu. Doufáme a netrpělivě čekáme, že nás v blízké budoucnosti někdo kontaktuje. Quote Internet 500 TV Start Modem Praha Link to post Share on other sites
Marek-26 271 Posted August 20, 2019 Share Posted August 20, 2019 They will contact you today and plan service with you. Than two technicians will come to you. Looks like the coaxial cable is broken between our lock box and our socket in your apartment. 1 Quote 300 Mb/s ∞ GB 10 Mb/s Komplet Compal, HZN USB Brüx Link to post Share on other sites
Smyth 0 Posted August 21, 2019 Author Share Posted August 21, 2019 Dobry den, dnes mam termin od UPC technicka podpora. Cekam uz doma. Techik ma prijit od 16 do 18.Dikuji za pomoc.S posdravem Quote Internet 500 TV Start Modem Praha Link to post Share on other sites
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